Technical Support

July 30, 2018

 Before Using Technical Support Services

Before contacting Technical Support for help and advice, solutions to your questions may be found in Help, README or NetJapan's Web site. Support information can be accessed at:
https://kb.netjapan.com

 

When contacting Technical Support, please be prepared to provide the information below and a detailed description of the problem, including operational procedures to reproduce the problem, error messages if any, etc.


Generating Support Information File

Please send us the support information which will be useful in identifying and resolving the issue.

  1. Go to [Help] and click [Generate Support Info] button.

  2. A Zip archive file (ActiveVisor_support_yyyymmdd_hhmm.zip) is created packaging multiple support files and is located on desktop.

 

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