Technical Support

July 30, 2018

 Before Using Technical Support Services

Before contacting Technical Support for help and advice, solutions to your questions may be found in Help, README or NetJapan's Web site. Support information can be accessed at:
https://kb.netjapan.com

When contacting Technical Support, please be prepared to provide the information below and a detailed description of the problem, including operational procedures to reproduce the problem, error messages if any, etc.

• Product Key
  The Product Key is listed on licensing document. Only the registered user is to contact Technical Support Services.

• Support Information
  Please send us the support information file which will be useful for further investigation required to solve the problem. Please take the procedures described below and send us the generated support information file via E-mail.

Generating Support Information File

Please send us the support information which will be useful in identifying and resolving the issue.

1. Go to [Help] and click [Generate Support Info] button.

2. A Zip archive file (ActiveVisor_support_yyyymmdd_hhmm.zip) is created packaging multiple support files and is located on desktop.

Back to Index