Readme

Revised on September 2, 2020

It is highly recommended that you read this document carefully before installing and using this product.

Table of Contents

Basic Points

Basic Points

ActiveVisor does not support management, monitoring or operation of ActiveImage Protector Version 3.5 clients or agents.
ActiveVisor does not support management, monitoring or operation of agents where the annual support service contract has expired, even if a product key is applied.
The settings configured for ActiveVisor are always given priority for email notification. If the agent settings for email notifications are configured, or if task(s) or settings are deployed from ActiveVisor with the option, [Use ActiveVisor to send email] is set, or if agent settings are directly changed, then the agent settings for email notification are cleared and email notifications will not be sent directly from the agent.
Changing console languages will restart the console.
Version 2016 (or later) agents running on Linux support only the following operations.
Monitoring task status
Cancelling, pausing, resuming or deleting tasks on the agent.

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Initial Settings

Credentials for the site access authentication

Active Directory

For client or agent management, enter the credentials for the domain administrator or a user in Domain Admins group.
Please specify full path of the domain name.
To search for a host not belonging to the domain, the computer cannot be found unless the host can resolve the specified domain name.

Windows Network

To manage clients or agents, enter only the credentials of the built-in administrator.
If a computer is searched from the host on which [SMB 1.0/CIFS File Sharing Support] is disabled in Windows, only the computers on which ActiveImage Protector is installed are found. If this option is disabled on the computer, the host will not be found.
If offline computers are found, Error 10006 is recorded in [Event Viewer] - [Windows Log] - [System].
To obtain client or agent information from both Active Directory and Windows Network, you are recommended to set up the user account to log in local computer as Administrator of Active Directory.

Hypervisor

If only hypervisors are registered, the initial settings page will be displayed again when the console window is launched the next time.
If only hypervisors are registered, it may take some time until the list of the virtual machines is provided in the agentless client list in the [Client] tab.

Operation Mode

Internet Online Mode

When an activation request is issued from a managed agent, ActiveVisor communicates with NetJapan's activation server. If ActiveVisor fails to communicate with the activation server, activation fails.
When [Dashboard] - [Internet Connection] is set to offline, ActiveVisor fails to communicate with NetJapan's activation server. If the activation server is offline due to any reasons other than the server maintenance, please check the network settings. If you use proxy server for internet access, select [Site Configuration] - [General Settings] to configure the proxy server settings.

Internet Offline Mode

Agents managed by the ActiveVisor host in offline mode request for activation from the host using the offline license bundle that was last created. If the agent fails to communicate with the host, activation fails.

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Dashboard

The following are displayed in [Group].
When Active Directory is included in search target: Domain Name
When Windows network is the only search target: "Workgroup"

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Client List

Agent-based Client List

If the information in the list includes inconsistencies, move the computers to [Unmanaged] and move them back to [Managed] again.
If a running computer with no ActiveImage Protector installed is "offline", please configure the firewall setting to allow [Windows Management Interface (WMI)] on the computer.
If the firewall setting is configured for group policy, please select [Network] - [Network Connection] - [Windows Firewall] and enable [Allow inbound remote administration exception].
If ActiveImage Protector is installed on the computers that are moved to [Managed], you will need to check the following: (Unless the icon to the left of the list is displayed in green indicating [Client Connected])
The connection to the client should be established with the credential information configured in the default settings.
If the connection to the client fails to establish, please select the client and select [Change Credential] from the right-click menu to change the credential setting and establish the connection.
Please configure the firewall setting to allow [Windows Management Interface (WMI)] on the computer.
If the firewall setting is configured for group policy, please select [Network] - [Network Connection] - [Windows Firewall] and enable [Allow inbound remote administration exception].
Clients may not be correctly grouped by filter item "cluster" under the following conditions:
Network credentials configured in Site Configuration authenticate users accessing both Active Directory and Windows network.
Administrator accounts are separately set up.

Agentless Client List

Microsoft Hyper-V and VMware ESXi virtual machines selected for agentless backup sources are listed.
If the agentless backup tasks (HyperBack tasks) on HyperAgent local computer are deleted, the agentless backup tasks are not deleted from the list.
[Alert] and [Support Expiration] columns are inactive.

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Push Install

Please configure the firewall settings to allow [File and printer sharing] on the computer.
If the firewall settings are configured for group policy, please select [Network] - [Network Connection] - [Windows Firewall] and enable [Allow inbound file and printer sharing exception].
When the [ActiveImage Mount] component is not installed, then the upgrade installation with [Do not change components] option enabled completes in the state that the [ActiveImage Mount] component is installed.
When push-upgrading from Update 6 or earlier version, please push-uninstall the program before starting push-upgrading.

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Agent Setting

You are not allowed to operate for PreBoot settings.
ActiveImage Protector 2018 SP2 or later version supports behavior of Lock Feature.
After changing Lock Feature, the re-displayed dialog may not properly display the previous information.
Lock local users from uninstallation of a software is not allowed on the computers to which ActiveImage Protector was deployed by using Group Policy's [Software Installation] feature.

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Deploy

Deployment of the agent on the computer fails, unless the icon to the left of list in [Client] - [Agent-based] is displayed in green (Client Connected).
If ActiveImage Protector installed on the deploy target computer does not provide the option, the option is disabled.
If the destination is not accessible from the deploy target agent, the deploy task fails.

Backup (Agent-based)

If the disk information of the target client is not properly obtained, deploy task fails. If you encounter the problem, move the computer to [Unmanaged] and move it back to [Managed] again. Then please make sure that the disk information is properly obtained.
When deploying an agent-based backup task or schedule template, [When tasks conflict between deployed and existed] option is disabled.

Agentless Backup

A task can be deployed only in combination with a schedule template.
Execution of a task fails in -301 Error, if the virtual machine specified for the backup source is already selected as the backup source on the specified agent.
Please do not deploy tasks selecting an identical virtual machine for the backup source to different agents. If an identical virtual machine is selected as the backup source at multiple agents, incremental backups will not be properly created.

Schedule

[Profile Type] - [Agentless Backup] is disabled.

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Site Configuration

Addition / deletion of an item in the following settings is immediately applied.
Storage Device
Hypervisor
To configure the settings for Network Credentials for both Active Directory and Windows Network, you are recommended to set up the user account to log in local computer as Administrator of Active Directory.
Re: hypervisor settings, you are not allowed to edit the credentials information for the registered host if not the Microsoft Hyper-V host. If you need to make any changes, you have to delete the registration of the host and then re-register it.
Re: hypervisor settings, before registering Citrix Hypervisor, please make sure that libvirt is configured on the target host and the port 16509 is opened in the Windows Firewall settings on the target host. If you changed the port on the target host, we do not provide support.
Re: hypervisor settings, if you need to add Nutanix Acropolis, please specify CVM for the connection target and enter the credentials information for Prism.
If [Agentless] is disabled in [Hypervisor] settings, the backup schedule for the virtual machine of the hypervisor will not be deleted.

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File Recovery

If you try to create a new task while executing a file recovery task, Mount Image may fail or the process time for the running task may be longer.
To use the File Recovery feature, please mount a backup image to the system as an iSCSi disk. To change iSCSi port to use, please run "iSCSInitCtrl.exe" located at the following location.
C:\Program Files (x86)\NetJapan\iSCSI Server

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Web Console

When using SSL certificate, please copy it to [SSL-Certs] folder in the installation folder.
* This folder will be deleted when [SSL enabled port] is disabled.
The following features are disabled.
Delete a template
Delete a task created on a client, Export task log
Add a target host in the Monitoring tab.

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Supplementary

The following ports are used for communication.

Host (ActiveVisor)

60236
3260 (File Recovery)
* If you changed the default setting, please use the current port.

Client (ActiveImage Protector)

135 (Windows Management Interface (WMI))
139 (File and printer sharing)
445 (File and printer sharing)
48236
48238
48239
To use the Power-on feature to a physical computer client, please confirm that Wake on LAN (WOL) works properly on the computer.
The following are the examples of the check points and settings to configure when Wake on LAN (WOL) does not work properly. If Wake on LAN (WOL) does not work even after the settings are properly configured, please contact the computer maker.
The status of NIC driver
Wake on LAN (WOL) may not work due to improper installation of the driver.
Or, updating to the supported version may be required.
Windows 10 Fast Startup feature is enabled.
Wake on LAN (WOL) may not work when Windows 10 Fast Startup feature is enabled.
Ex: Go to [Control Panel] - [Power Options]. Click [Choose what the power buttons do], [Change settings that are currently unavailable] and uncheck [Turn on fast startup].
PCI Express in power save mode
When power save mode option is enabled for PCI Express (Link State Power Management), Wake on LAN (WOL) may not work.
Ex: Go to [Control Panel] - [Power Options] - [Change plan settings] - [Change advanced power settings] - [PCI Express] and set [Link State Power Management] to "Off".

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