Before Contacting Technical Support Services

Before contacting Technical Support for help or advice, first check ActiveImage Protector's Help, README and product information at NetJapan's Web site as answers and solutions may already be provided.
You can access our support information at:

http://activeimage.net/support/

Remember when contacting Technical Support please provide the following information. A detailed description of the problem, including the procedures to reproduce the problem, error messages, etc.).

Serial Number
The serial number is listed on licensing document. Only the registered user can contact our Technical Support.

Computer Information
Please email the following information which will be useful in identifying and resolving the issue. (see below)

Support Information Files (SupportInfo.txt)

Please send the following information which will be useful in identifying and resolving the issue. Please execute the following command and send the generated support information file via E-mail.

# aipmng --support

"AipSupportInfo_<Current Date>_<Current Time>.tgz" is created in "/opt/NetJapan". Please send the file via E-mail to NetJapan's Technical Support.

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