Before contacting Technical Support for help and advice, solutions to your questions may be found in ActiveImage Protector's Help, README or the knowledge-base.
Support information can be accessed at:
https://jpkb.actiphy.com
Please remember when contacting Technical Support that you provide the following information and in addition, have ready a detailed description of the problem, including any ongoing operations when the problem occurred, error messages, etc.
· Product key
The product key is listed on licensing document. Only the registered user can contact our Technical Support.
· Support Information Files (AipSupportinfo_*.zip)
Please select [Help] - [About] on ActiveImage console menu bar and click [Create Support Info].
"AipSupportInfo_<Current Date>_<Current Time>.zip" is created in the "/opt/Actiphy".
The file includes the information required to provide technical support such as system information.
Please send the file via E-Mail to Actiphy's Technical Support.
In boot environment, it is generated in "/opt/BE".
The following command may be entered to run from the command line.
|
# aipmng --support |